Exchange Policy
Exchange Policy
Website Purchases Exchange Policy
Only Acceptable Size Exchanges Only.
At Miss Happy Clothing, we strive to create a shopping experience that is both Happiness and hassle-free. If you ever need to make an exchange, we’ve made the process convenient for you in just three easy steps!
Step 1: Contact Our Customer Care Team
Reach out to us via one of the following:
Email: misshappy0753@gmail.com
Hotline: 075 355 97 01
Direct Messaging: Instagram, Facebook, or WhatsApp
Step 2: Exchange Request Approval
Once your exchange request is approved by our Customer Care Team, we will place an exchange order on your behalf. The courier will bring the new item and collect the item being exchanged directly from your doorstep. After reviewing the returned item for quality and hygiene, we’ll inform you if your exchange has been approved.
Step 3: Receive Your New Item
Once the exchange is approved, our courier will deliver the new item to your doorstep. You’ll hand over the previous package to the same courier upon receiving the new one.
Exchange Policy Details
Exchanges are strictly for sizes only.
Exchanges must be made within 7 days after the delivery is completed.
Items must be new, unused, and have all Miss Happy Clothing brand/price tags attached. Items that are damaged, unhygienic, soiled, or altered will not be accepted.
The return courier charge is LKR 700 (LKR 350 for the return package, and LKR 350 for the new package).
The purchased item(s) are the customer’s responsibility until they reach Miss Happy Clothing for inspection. Please ensure the items are properly packed and sealed to prevent damage during transit.
Exchanges are subject to stock availability. If approved, the exchange is free of charge (aside from the courier charges).
No cash refunds or Store Credit Notes are issued for exchanges.
Special Collection and Bodysuits.
Damaged or Defected Items
If you receive a defective product, request an exchange or return within 3 days of delivery.
A LKR350 courier allowance will be covered for the return and redelivery of defective items. Any amount exceeding this allowance will be charged to the customer.
Customers can request either a full refund or a replacement of the defective item. Refunds will be processed via bank transfer.
All decisions regarding damaged or defective items are at the discretion of Miss Happy Clothing management and are non-negotiable.